This year’s speaker, O. Lee Mincey, most recently spoke at IAAPA’s FEC Phoenix conference. He is a results-oriented HR Executive with in-depth knowledge of HR practices and the ability to integrate HR and business strategies. He has strong experience in managing and leading large operations, learning and development, branding and customer experience within iconic brands with high volume and complex operations (Coca-Cola Attractions, Disneyland Resort, Universal Studios Hollywood and Six Flags Entertainment).
Supervising others within the leisure and entertainment industry can be a tough job. Between delivering a great guest experience, managing time and vital tasks, helping fellow team members solve problems and complete tasks, and helping other members of management, a supervisor’s day can fill up before they know it.
This full-day learning session will help supervisors become more efficient and proficient, with information on delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline. For more information visit the NEAAPA seminar website.