By amusementtoday | April 3, 2013
BOYERTOWN, Pa. — Gateway Ticketing Systems has announced its 2013 User Group Meeting and the UGM host, The San Diego Zoo. In its 18th year, the annual meeting will be held from August 12–15, 2013, at the US Grant Hotel in San Diego’s Gaslamp district. “We’re very excited to have The San Diego Zoo host this year’s meeting,” said Gateway Director of Marketing and UGM organizer Lisa Hagee. “They’re not just a world-renowned venue, they’re a valuable and knowledgeable customer with whom we enjoy working — the Zoo will be a fantastic backdrop for the User Group Meeting!”
Galaxy System Administrator at the Zoo and UGM Customer Committee member, Michael McSparran, echoed Hagee’s excitement: “We’re thrilled to be hosting the 2013 Gateway Ticketing Systems User Group Conference in America’s fine city of San Diego! We hope the promise of four jammed pack days of presentations, evening social events and networking will make this the best attended UGM yet!”
The annual User Group Meeting focuses on Gateway customers and provides them the opportunity to learn how to do more with their Galaxy investment through the myriad presentation topics and the networking and social activities. This year’s agenda will include customer and Gateway presentations, training sessions and interactive panels to learn how to implement and take advantage of new enhancements to the Gateway suite of products. Topics will vary from “For-Profit Strategies in a Non-Profit Environment” to “Keys to Project Success,” “Prepping Your Finance Team for Galaxy” and the “Role of a System Administrator,” as well as a full day of reseller and consignment sales-themed discussions.
Customers from large and small venues alike will walk away with many ideas they can use for greater operational efficiency and to boost sales. This year’s meeting also boasts, for the first time ever, executive-level break-out sessions on Tuesday and Wednesday. The 3-hour “Movers and Shakers” roundtable discussions will focus on management strategies in marketing and finance.
The User Group Meeting is a highlight of the year for Gateway employees and is an important element of Gateway’s customer relationships. Again Hagee: “Providing the opportunity for both our customers and our employees to interact and learn from each other at the annual and regional UGMs is fundamental for creating the long-lasting partnerships we have with our customers. The annual UGM continues to grow, because just like with our software products, we take customer feedback about our user group meetings seriously — I’m very much looking forward to seeing our customer’s suggestions for topics and format come to life at UGM this year!”